Case Study - Airport Parking Automation

Airport Parking Auotmation

Access and payment automation for the Airport Parking industry

Challenge

When the Parksafe first began their search for a new car park pre-booking system they knew exactly what they didn’t want it to do. Limited by software with no online pre-booking or management reporting capability, they were struggling to process last-minute bookings, monitor sales, accept agency bookings or manage parking capacity effectively for their tens of thousands of annual customers.

Solution

We developed a system that enables Parksafe customers to pre-book their car parking easily online from the company’s website or by phone. The system will soon be intelligently integrated with access control allowing customers to benefit from state-of-the-art ticketless parking. Customers simply insert the same credit card they used for their online booking into the barrier to both access and exit the car park, secure in the knowledge that their space is guaranteed and there will be no queues to cause delay.

With a streamlined car parking operation in place it is no surprise that the growth in parking sales for Parksafe has been significant. The new system helps Parksafe manage parking capacity effectively and, at the same time, provide their customers with a high level of service. With rising numbers of customers and a system they can rely on we’ve not looked back.

Results

We have also had a positive impact on life in the back office. “As more and more customers recognise the benefits of booking their parking at a discounted rate online, fewer transactions need to be processed through our call centre which means our staff are freed up to work in other important areas of the business. Operationally it also has advantages for our employees working at the front end who have commented on how easy the system is to use when processing car parking bookings.”

The system was made live at London Gatwick, Edinburgh and Glasgow airports